Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

During busy seasons or due to carrier-related delays, processing times may be extended. If significant delays occur, we will notify you by email in advance.

2. Estimated Delivery Time

Themoodease supports shipping to US only now, and the estimated delivery time is about:

5–10 business days. (Estimated shipping times vary depending on the destination)

If you have any questions regarding product availability or estimated delivery times to your address, please contact us at support@themoodease.com prior to placing your order.

3. Shipping Costs

United States

Free shipping on orders over $49 USD
Orders under $49 USD: $2.99 shipping fee
Please contact support@themoodease.com before placing your order to confirm delivery availability to unlisted destinations.

4. Shipping Origing

Our products are shipped from fulfillment partners located in: United States and international warehouses (depending on product availability)

This allows us to fulfill orders efficiently based on stock location and logistics conditions.

5. Duties & Taxes

Eligible international orders are shipped on a DDP (Delivered Duty Paid) basis. Applicable duties and import taxes are included in the final purchase price.

In the unlikely event that customs authorities or the carrier request additional charges upon delivery, please contact our customer service team before making any payment so we can assist you.

6. Shipping Destinations & Address Restrictions

We currently ship to customers in:

United States

We are unable to ship to:

P.O. Boxes
APO/FPO/BFPO addresses

Please ensure your residential shipping address is entered correctly at checkout.

If you need to modify your shipping address, you must contact us within 24 hours of placing your order. Address changes cannot be guaranteed once the order has been processed or shipped.

7. Carriers & Delivery Responsibility

We ship via major carriers including UPS, USPS, and DHL and others.

All shipments are insured until delivery confirmation.

If you authorize the carrier to leave your package unattended (e.g., at your front door), insurance coverage may no longer apply. In such cases, we cannot be held responsible for loss or theft after delivery confirmation.

8. Order Tracking

Once your order has shipped, you will receive an email containing tracking information.

Please allow up to 48 hours for tracking updates to appear.

If you do not receive tracking details, please contact support@themoodease.com for assistance.

9. Damaged Shipments

If your package arrives damaged:

Take clear photos of the packaging and product condition.
Refuse delivery if possible.
Contact support@themoodease.com immediately with your order number and photos.

We will review the case and provide a resolution promptly.