Return & Refund Policy

At TheMoodease, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a straightforward return and refund process as outlined below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The return request is made within 14 days of delivery
The item is unused, unworn, and in its original packaging
The item is not marked as final sale or non-returnable

We reserve the right to decline returns that do not meet these conditions.

2.How to Request a Return

To start a return, please contact us at:

📧 support@themoodease.com

Please include:

Your order number
The item(s) you wish to return
The reason for return
Photos (if the item is damaged or defective)

Once your request is reviewed, we will provide return instructions and, if approved, a return authorization.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service

4. Refund Process

Once we receive and inspect your returned item:

You will be notified of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method
Refunds are typically processed within 3–7 business days

If the issue is indeed due to quality problems, themoodease will cover the return shipping costs; for other reasons, the customer will bear the return shipping costs.

Please note that processing times may vary depending on your payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

We will offer one of the following solutions:

Replacement of the item
Full refund
Store credit (if preferred by the customer)

We may require photo evidence for verification.

6. Non-Returnable Items

Certain items cannot be returned, including:

Used or damaged items caused by improper handling
Items returned without prior approval
Clearance or final sale items (if applicable)

7. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card company (processing time may vary)
Contact your bank

If you still have not received your refund, please contact us at support@themoodease.com.

8.Refund Acceptance Condition and Fees:

8.1 Refund Initiation Before Shipment:

You can cancel your order and receive a full refund at any time before shipment. Please contact our customer service team. We will assist you in canceling your order. In this case, you will receive a full refund within 3-7 business days after cancellation.

8.2 Refund Initiation During Transit:

If you change your mind after the goods have been delivered to the logistics company, please contact our customer service team as soon as possible. We will intercept the package as quickly as possible, but interception is not always successful.

If you receive the goods without successfully intercepting them, please refuse the package. The refused goods will be returned to our warehouse. The refund will be approved after we receive the returned tracking number. Please note that we will deduct 5% of the order amount as a service fee from the refund.

8.3 Goods delivered, packaging unopened, return request:

If your package has been signed for but is unopened, and remains in its original sales condition (no signs of opening, use, or damage, all products included), your refund request will be approved after customer service review and receipt of the return tracking number. We will deduct 5% of the order amount as a service fee from the refund. Additionally, you will be responsible for the return shipping costs.

8.4 Goods delivered, packaging opened but unused, return request:

If your package has been opened but is unused, and remains in its original sales condition (no signs of use, no damage, all accessories included), your refund request will be approved after customer service review and receipt of the return tracking number. For returns due to customer reasons (such as ordering the wrong model, no longer wanting the item, etc.), a 15% repackaging service fee may be deducted from the refund. You will be responsible for the return shipping costs.

8.5 Goods delivered, packaging opened and used, initiating a return:

Returns are only accepted for quality issues. Please understand that opened and used products affect resale.

If a quality issue does exist, proof of the problem (such as photos or videos) is required, and the defect must be confirmed by quality inspection. Once confirmed as a product defect, a free return or exchange is possible.